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1: Cheapest Samsung UN55C8000
Cheapest Samsung UN55C8000
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I bought this based on the good review at Home Theater Mag. I'm not disappointed..it is a great set. I have zero flashlighting (I could see minor glimpses of it on the 7000 series), it has great black level and contrast, and a very clean/sharp picture. This is a great TV for 2D alone...throw in 3D as a bonus, and it's a great value.
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Samsung UN55C8000 55-Inch 1080p 240 Hz 3D LED HDTV
Great picture quality, poor quality control
Picture quality is excellent. Black isn't perfect but better than any LCD I've seen. Clouding is not an issue, and I don't have a "flashlighting" problem. I compared last years 8500 and this years C8000 in store before purchasing; C8000 had better PQ IMHO in store, and I'd take the lack of blooming on the C8000 over the potentially better blacks on the 8500. I gave up on Anynet and purchased a Harmony remote. Too bad Samsung firmware doesn't let you set the "default" input to be HDMI (Another device turning off changes TV input to Coax using HDMI-CEC). A little customization would go a long way in making Anynet usable. I really wish the Game Mode setting had a discrete remote code, or at least wasn't buried 10+ steps into the menu. I am not crazy about the silver bezel; wish it was dark grey or black, but it is a step up for Piano Gloss Black for me which really shows prints and looks tacky to me even without prints.
My TV is in a pretty bright room. Looks almost perfect for how I watch it, night or day, though admittedly at night I can detect a tiny amount of non-uniformity in very isolated dark scenes and a small amount of flashlighting with letterbox scenes. At the end of the day, this is the best TV picture quality I have personally seen to date, regardless of technology or price.
The settings I changed from the default:
Mode: Standard
Backlight: 12
Contrast: 90
AMP: Clear
Eco Mode: On (Great feature, otherwise TV is too bright at night)
-Lowest Backlight: 7
My Personal Ratings:
Picture Quality during day: 9/10 - glossy screen, perfect otherwise
Picture Quality at night: 9/10 - minor lighting uniformity issues or 'clouding'
Picture Quality compared to Plasma - Sharper, Brighter (way more awesome) in direct view, but move more than 20 degrees off center and Plasma wins, except in a bright room
Remote control: 3/10 - Its back-lit and looks cool, but usability is horrible. Get a Harmony.
Bezel/Stand/Form: 5/10 - Don't like plastic trim and silver bezel, but still looks better than most of the competition. Don't like the panel buttons. Stand is ugly. Hate proprietary dongles (for network, cable connections, etc) would prefer .2" thicker to get real connectors on the back (Doesn't the C6500 have real connectors?). Do appreciate the fact that the connectors run along the TV instead of straight out the back (very nice!). Do not like the permanently affixed power cord. TV should have a physical power button accessible on the back.
Quality Control: 5/10 - I'm just waiting for the capacitors to fail now. I'm not feeling good about the amount of people receiving possessed TVs. See below.
Average my ratings except quality control (and the easily replaced remote) and I would give this set 4 out of 5 stars. It's good, but significant room for improvement on a high end consumer TV.
Unfortunately, the Samsung UN55C8000 looses another precious star since the original TV Amazon replaced for me had a serious problem:
Each morning watching satellite, within about 15 minutes of powering on (and remotes hidden away), TV changes input to PC/Cable, static appears in the back, lower right red indicator is flashing quickly (as if remote is sending commands) and TV is unresponsive to front panel buttons and most remote buttons. I was able to get the input back to HDMI by pressing Menu on the remote, but took repeated tries. To bring the TV back to normal, I had to physically disconnect power cable from the wall (very annoying) as the regular power button doesn't work.
Mine became possessed with CEC (Anynet) turned on or off. With Anynet control connection enabled on the receiver, it switched my receiver to another input and turned it off. As a test when TV was possessed I disconnected the only cable (HDMI) connected to the TV to see if that helped it recover. The TV remained unresponsive to the remote/front panel and continued to flash the red indicator as if it was receiving commands. Based on this and that the replacement under the same setup does not go crazy, the errant commands were not coming off of HDMI-CEC.
Once I was able to get the TV out of the unresponsive flashy mode by pressing buttons on the front panel. Another time, the TV rebooted on its own, but cleared ALL of my settings and came up in demo mode (which I exited through the normal plug and play menu setting). Having seen demo mode, I can determine that what the TV was doing before the reboot was certainly not demo mode.
I believe the control board in the Samsung is likely faulty, and since only a few others see this maybe be a yield issue in the Tijuana factory. Maybe it is temperature related, my house is a few degrees cooler in the morning. As the TV warms up an improperly soldered chip makes complete contact and confuses the remote sensor. Maybe its a grounding issue (loose connection).
Technical details:
Tested with firmware 1006, 1016, 1017.
Yamaha RX-V765 AVR connected by HDMI to TV. Tried with HDMI control on and off, no difference.
PS3 (HDMI), Dish Network PIV 722 (HDMI), and PS2 (component) connected to AVR
Other than the single HDMI connection from AVR and power cable through basic surge protector, no other connections to TV.
I called Samsung and they say something is definitely wrong with my TV, that its not something previously reported to them, even though you can search the forums online and you will find others with the same issue. They offered to schedule service but I decided to just exchange with Amazon. Frustrating because its not easily reproducible. The rep said if possible a video of the TV "doing its thing" might be useful for a service tech. I have caught it going crazy on video several times.
Since I worry some other defect like this might be exposed down the road, I purchased the 4 year warranty. I haven't purchased one before, but this issue is not a good indication of the acceptable failure rates from Samsung (or possibly any consumer goods, expensive or not). It is ironic because LED technology is more reliable/robust than CCFL, but I suppose a product is only as reliable as your weakest link, in this case, Samsung manufacturing quality.
I have had my replacement C8000 for a month now, and it hasn't become possessed once. Since I was seeing the issue on my old one almost every day, I am pretty sure there is some issue these TVs are prone to right out of the factory. So for the few of you having this issue (maybe less than 0.1% of all C8000/C7000 owners?), I suggest you get your TV replaced. I suppose if you have an absolutely perfect panel (no dead red subpixels or massive clouding), you might opt for the motherboard swap.
Both sets I received have a red subpixel stuck black, in different locations. Since its hard to find without a solid red screen, I'm guessing its pretty normal to have this on these displays (though never had one in all the other LCD computer displays I have personally owned). I am curious how many have tried with the solid red image, and not found a dead subpixel. Disappointing, but not a deal breaker.
Yes, Samsung and Amazon ensured I would get a working TV, but overall this 5 star TV loses a star for typical design/value issues and another star for being defective - 3 stars! Picture quality really is so fantastic it is a shame to give it 3 stars, but I'd be lying to myself if I didn't say my overall experience wasn't disappointing.
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